Health and social care providers have a duty to provide information in accessible formats. But when I checked what a format was, I found the Accessible Information Standard definition is not the same for everyone.
What the dictionaries say
A quick resume of online definitions suggests a format is:
- the physical appearance of a publication eg typeface, margins, spacing, punctuation
- how a publication eg a leaflet, TV or radio program, is organised, designed, set out or presented
- computer data storage
The Accessible Information Standard definition
The Accessible Information Standard defines ‘accessible format’ as ‘information provided in an alternative to standard printed or handwritten English, for example large print, braille or email.’
The definition gives examples as standard printed English, handwritten English, large print, Braille and email.
The definition does not explicitly define what a format is, but seems to include two of the dictionary definitions; one is how the information is presented, eg Braille, large print, and the other is computer storage, e mail. So we can type in ‘large print’ (definition 1) in email (definition 2).
A public relations view
How do other communication fields define ‘formats’? In the book ‘Planning and Managing Public Relations Campaigns‘, (2010, pg 115), Anne Gregory describes formats as how the ‘message’ is ‘put across’. This includes physical appearance, appropriate words, typeface and choice of images.
So there seem to be two main ways ‘format’ is used. One is the physical appearance, and the other is how it is stored digitally.
Accessible information formats
Elsewhere in the Accessible Information Standard further examples of ‘formats’ include plain text, HTML, PDFs, British Sign Language, video, Easy Read and audio (on CD or as an MP3 file), Braille and Moon (similar to Braille).
I listed the formats mentioned in the Accessible Information Standard, to try and classify them. One type was easier to define as they were methods to transmit or store information digitally. These are e mail, HTML, PDFs, video and audio (on CD or as an MP3 file). So I’ll call these ‘digital formats’.
Other accessible information formats
The other group was harder to define collectively. These are: plain text, British Sign Language, Easy Read, Braille, Moon, printed writing, handwritten writing, large print and Braille.
My thoughts on what these terms are:
- Plain text is a way of presenting writing in a computer file. So it’s a type of presentation, stored in a digital format. The medium is digital.
- Printed and handwritten writing is writing on paper, by a person or machine. Writing is a symbolic system, it represents language. The medium is paper.
- Large print is adapting the presentation of the writing, usually done by formatting on a PC. Large print can be on a PC or paper. It’s a way to present information.
- Braille and Moon are systems (I think, please put me right if I get this wrong). Raised dots are used to symbolise language, like written words. So Braille is a symbolic system, and it is produced on paper, or other mediums, like stone. I wouldn’t call stone a format, and I can’t personally understand Braille. So I think it’s a symbolic system.
- Makaton is a similar system that uses signs or symbols. Signs are a medium, symbols require a medium of print.
- British Sign Language is a language, or symbolic system, expressed through the medium of signing. The difference between BSL and Makaton is that BSL signs represent a language, Makaton signs and symbols represent single words (they can be grouped, but only key words are represented).
- Easy Read is 2 things (I think). It is a method to adapt information (including a writing style), and it is a way information is presented (eg an ‘Easy Read’ leaflet). It can be presented using paper, or plain text on a screen, or using the spoken word on audio or video. So Easy Read is a method and a form of presentation, and the paper or digital format is the medium.
I’ve not found it easy to classify all these types of communication, because they are so varied and overlapping. I have found that ‘accessible format’ is a phrase that we must use with care, as it generally seems to mean ‘different ways of doing things, to make information accessible’.
Because ‘format’ is a homonym (it has different meanings), I was tempted to remove it from the Accessible Information Ladder. But it’s generality came to my rescue – redefined as ‘how information is presented and stored’, with a new component of ‘Sensory and symbolic systems’.
What’s your definition?
Words mean different things to different people. If your understanding of ‘format’ is different, we’d love to hear. You can join in on Twitter @Inklecomms #accessibleinfo #makingsense, or contact us.