The Accessible Information Standard creates a mandatory duty for health and social care providers to meet the information and communication needs of patients and service users, where need is related to a disability, impairment or sensory loss.
Have you heard of Search Engine Optimisation? It helps ensure people can find your information online. But what’s the point of making your information easy to find, if it’s too difficult to understand? Sense Making Optimisation is a new concept in accessible communications, providing a strategic approach to ensuring information is easier to understand and use. […]
The Accessible Information Ladder is a free resource to help research, plan, create and test accessible information, and ensure none of your customers’ information accessibility needs are overlooked.
Does Easy Read work? A claim that Easy Read is effective is reviewed. New evidence suggests Easy Read can increase difficulty for people with language and learning disabilities, with a need to professionalise the provision of accessible information.
There are ethical issues in simplifying information. Easy Read has a narrow target audience, and an accessibility gap in information provision reduces equal access to knowledge for personalised support and informed choice.
New research finds Easy Read language is not always simpler. Easy Read writing techniques can make syntax more complex, and delete connections between ideas, making information harder to understand for low knowledge and low skilled readers.
New research shows how Easy Read and Plain English methods change text. Sentences are shortened by splitting sentences, deleting information and using bullet points. But research suggests these changes might be making Easy Read information more difficult to understand.
The social and political origins of accessible information in the last 40 years in the UK, with a narrowing of the target audiences for accessibility. There is a need to widen our audiences for accessible information, and clarify terms for a new, systematic approach.