What we do

We work with organisations and individuals, to make information easier to understand, remember and use. Our services include:

Accessible information

Specialist advice and guidance, including strategy, content simplification and valid user testing.

We also provide advice to meet communication and information needs, for NHS England’s Information Standard and Accessible Information Standard, in health and social care.

Accessibility audit

  • For information recipients

Do you have a letter or leaflet that’s hard to understand?  We can work out why it’s difficult, so you can ask for easier information.

If you have a communication need relating to a disability, you have a right to accessible information in health and social care.

  • For information providers and commissioners

We can advise on the complexity of your information, and how to improve your customers’ experience with easier content and language. Our multilevel approach goes far beyond a readability score.

Campaigns and marketing

We can make your marketing communications easier to process, retain and act upon.


Our in-house training can be tailored to your requirements.


If you can’t find what you are looking for, please get in touch and we will do our best to help.

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