There’s confusion about what a format is, in accessible information. On close scrutiny ‘format’ is used to mean physical appearance, and how information is stored. ‘Accessible format’ is a phrase that we should use with care, because its meaning is inconsistent and sometimes ambiguous.
A quick summary of the Accessible Information Standard, improving the rights of patients and service users who have an information and communication need. Includes aims of the Standard, 5 steps to accessibility, information and communication needs, exclusions and standard documents, plus the ethical and business case for accessibility.
The Accessible Information Ladder is an evidence based resource to assist in identifying and meeting your customers’ accessible information needs. The Accessible Information Ladder helps you research, plan, create and test your accessible information, and ensure none of your customers’ accessible information needs are overlooked.